We completely understand that things happen and can unexpectedly pop up, which is why we send you a reminder of your appointment via SMS and email 48hours prior, to allow for any changes. 

All we ask is that when you realise you can’t make your appointment, please let us know to give us enough time to offer that spot to someone else. This includes needing to change your appointment to a shorter or longer treatment.

Cancellations with less than 24 hours  notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot, and leave a hole in our schedule.

Please provide us with 24-hour notice to change or cancel an appointment. Missed appointment without 24-hour notice may be responsible for a $50.00 service charge.

REFUND POLICY – PRODUCTS

All products are sold as brand new and for personal use only. We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. However, if there is a fault with the product please let us know as we can send back to the manufacturer for review.